Consumers Have Faith in Retailers, But Covid Worries Persist

Share on linkedin
LinkedIn

Online grocery shopping and food delivery peaked during the pandemic, now representing nearly 35% of all U.S. trips, 19% of all Canadian trips, 39% of all Mexican trips, and 28% worldwide. Spurred by the adoption of e-commerce options and restaurant closures in the United States, in-person trips to stores now account for 65% of all food trips in or out of the home. Net satisfaction regarding online shopping has also grown since the first wave, with 45% reporting satisfaction in the latest wave, up from 27%.

More to explore

Speed and Efficiency With Curbside Pickup

Food retailers are working hard to enhance the customer experience and streamline operational efficiencies while maintaining enhanced safety measures. To help solve