Consumers Have Faith in Retailers, But Covid Worries Persist

Online grocery shopping and food delivery peaked during the pandemic, now representing nearly 35% of all U.S. trips, 19% of all Canadian trips, 39% of all Mexican trips, and 28% worldwide. Spurred by the adoption of e-commerce options and restaurant closures in the United States, in-person trips to stores now account for 65% of all food trips in or out of the home. Net satisfaction regarding online shopping has also grown since the first wave, with 45% reporting satisfaction in the latest wave, up from 27%.